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What Quality and Durability Mean to TCCI

April 1, 2017 in Blog

TCCI is committed to providing our loyal customer base with quality products at significantly better prices than competitors. This is achieved through application expertise, forward-thinking design and product innovation—as well as a brand promise grounded in principles of quality. We asked TCCI employees what quality and durability meant to them:

Dick Ennis, Director of Engineering: “Durability is a function of better design to ensure that compressors survive not only design-level operating parameters, but also unforeseen operating conditions that are not inherent in normal operation. Quality expectations ensure that our designs meet customer requirements 100% of the time. Not following these principles in enhanced durability design and providing substandard levels of compressor quality always results in customer dissatisfaction.”

Rodge Brooks, Director of Application Engineering: “Quality and durability are interchangeable words to me in this industry. If I purchase something, it needs to perform the intended task—to withstand wear and meet expected performance.”

Shawn Daly, Quality Manager: “Quality means meeting or exceeding customer expectations in performance, customer service and delivery. Durability is delivering a product that goes beyond what a normal customer requires—designing and building a product that withstands unknown use.”

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