What Quality and Durability Mean to T/CCI
April 1, 2017 in Blog
T/CCI is committed to providing our loyal customer base with quality products at significantly better prices than competitors. This is achieved through application expertise, forward-thinking design and product innovation—as well as a brand promise grounded in principles of quality. We asked T/CCI employees what quality and durability meant to them:
Dick Ennis, Director of Engineering: “Durability is a function of better design to ensure that compressors survive not only design-level operating parameters, but also unforeseen operating conditions that are not inherent in normal operation. Quality expectations ensure that our designs meet customer requirements 100% of the time. Not following these principles in enhanced durability design and providing substandard levels of compressor quality always results in customer dissatisfaction.”
Rodge Brooks, Director of Application Engineering: “Quality and durability are interchangeable words to me in this industry. If I purchase something, it needs to perform the intended task—to withstand wear and meet expected performance.”
Shawn Daly, Quality Manager: “Quality means meeting or exceeding customer expectations in performance, customer service and delivery. Durability is delivering a product that goes beyond what a normal customer requires—designing and building a product that withstands unknown use.”
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