Describe your role with TCCI.
As quality manager, I act as the voice of the customer. I translate customer feedback into improvements for our products and processes. I believe that focusing on customer concerns improves product quality as well as customer service—which puts TCCI on the forefront of the industry.
What’s been your best experience working for TCCI?
TCCI fosters a culture of collaboration—and working with the other talented team members has been a positive experience. Our employees all have unique skill sets and areas of expertise that provide perspective when thinking critically and problem solving. Ultimately, this diversity contributes to the success of the company.
What opportunities do you see in the industry?
We offer a wide range of products and services. With our global footprint, building on this provides us the opportunity to be the preferred supplier of compressors globally.
How have your experiences/knowledge from past roles shaped your experience in your current role?
I started in product design and testing and moved to operations as an automotive manufacturing engineer. This allowed me to develop a strong knowledge of the APQP process and documentation. I’ve managed manufacturing line installations, product launches and workforce training. I’ve also had roles in which I developed and implemented quality systems.
My experience has taught me that quality systems need to be developed around the people of the organization. When we talk about quality systems, it isn’t just the quality of the parts, but the way we do business to support our customers.
Blog
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